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New Era Granite

Jorma Nagel

written by stephanie boyle mays

In his shop in northeast Bend, Jorma Nagel waxed poetic about granite. “There are a lot of materials, but granite is the real thing. It has the beauty and uniqueness of natural stone, and the depth of time.” And, he adds to further bolster his case, “since the recession, the price of granite has actually gone down.”

“We can, and have, put granite just about anywhere,” explained Nagel, owner of New Era Granite. Nagel recently completed an installation with a kitchen wall of bookmatched granite in AJ brown and a black granite island counter. Other unusual projects have included an interior wall with a window of honey-colored onyx, and a house with all the window trim—including that for the skylight—made of granite. Not every job is that large; more diminutive projects have included the counter of a 30-inch vanity and cutting 2-inch by 2-inch squares for an artist’s project. “We can do anything you want with granite, except bend it,” he said.

While Nagel gets most of his materials from Portland (“a lot of places left Bend during the recession,” he explained), much of the granite itself comes from Brazil, China and off the coast of Japan. Nagel often encourages his customers to go to Portland to pick out their stone in person, because it is much easier to see granite’s patterns and depths in a whole slab—rather than in a showroom sample.

Once the granite is chosen, a template is made to the project’s dimensions. With the template complete, the granite is lifted by a five-ton crane to a bridge saw. “We try to keep lifting to a minimum within the shop,” explained Nagel.  “Granite is very heavy, probably twenty pounds a square foot and it needs to be carried so it won’t collapse from its own weight.”

Sinks are cut out and pieces are cut to the template, along with special features if a client has requests. Nagel has integrated drain boards into counters, cut backsplashes in the silhouette of the Cascades and “can sandblast any design you want into stone.” Edges are also finessed at this stage. “Everyone wants a flat squared edge now because it’s a more modern look—ten years ago everyone wanted a fancy edge like a curved ogee.” Whatever the trend, however, a simple rounded shape provides the strongest edge.

Once cut, the stone is polished into one of three finishes: high shine, antique or leather, or honed. “Polishing may be the most difficult part,” said Nagel. “It takes about a year-and-a-half of training before someone can polish without being supervised. It’s a real art and some people just can’t do it.”

The final step is installation, which is also tricky because of the weight and size of the pieces. Once installed, however, Nagel is confident in his product. “It took more than a million years to make,” he said, “and it’s going to last for a lifetime in your house.”

Most of Nagel’s business is by word of mouth. His advertising has been limited to a counter in a Tour of Homes house and sponsoring his daughter’s soccer team. “About 25 percent of my business is remodels; the rest is new construction for custom homes. I love it when homeowners come straight to me. We do things the old-school way. I like to see people’s reaction when they see the finished work.”

Two-Wheeled Entrepreneurship
Photo by Heaven McArthur
Photo by Heaven Mcarthur

The Robert Axle Project rode a simple solution to a common bike commuting problem to international success.

interview by Kelly Kearsley

Three years into their entrepreneurial adventure, Chris Kratsch and Katy Bryce still joke that they accidentally created a company. “We always look at each other and ask ‘We’re doing this?’” says Kratsch, co-founder with his wife Bryce, of The Robert Axle Project. The Bend startup makes “thru axles” for connecting trailers to modern bikes.

The couple’s business was born out of necessity. They bought new mountain bikes in 2012, and quickly realized that they couldn’t attach their bike trailers. Their surprisingly simple solution has since grown into an international company that sells products in 35 countries.

An Axle Problem

Kratsch and Bryce are passionate about biking. In 2003, the couple biked 2,400 miles on the Great Divide Trail from Canada to Mexico. They have designated motor-free weekends. “We’ll ride out to the Cascade Lakes and camp,” said Kratsch. He is a long-time Central Oregon Trail Alliance volunteer who has spent hundreds of hours maintaining local mountain bike trails.

BOB trailers—the same company that makes the ubiquitous three-wheeled BOB strollers—have been crucial component of all their adventures. Kratsch and Bryce use them to haul their camping gear and pull trail maintenance equipment. But their newer carbon frame bikes had 12 millimeter thru axles, which attach the wheel to the bike frame, unlike the older quick-release skewers. That made connecting the BOB trailers temporarily impossible.

Kratsch called BOB and the bike manufacturers, but didn’t get anywhere. “I worked at a machine shop at the time, and I realized I had the resources to make something myself,” said Kratsch. His replacement axle worked so well that friends were soon asking if they could buy them. Thinking others probably had the same issue, Bryce, a writer and marketer, put up an e-commerce site.

Going All In

The pair named their company The Robert Axle Project, a tongue-in-cheek reference to their beloved BOB trailers. Within weeks of their site going live, they received an order for 100 axles from a large bike parts distributor in Switzerland. The business took off from there. “Now nearly half of our orders come from Europe,” said Kratsch.

Long-distance bikers like themselves seek out the after-market axles, which can be used with any brand trailer. But the bulk of their orders come from people pulling kid trailers. The bike manufacturers have shown no interest in tackling the problem. As a result, The Robert Axle Project created the solution that has become the industry standard. While it’s a small market, the Bend-based company has a virtual monopoly. It sells direct to consumers from its website, to bike shops, and parts distributors and recently partnered with a trailer company. The business grew 400% last year, and is slated to grow another 200% this year.

Being in bike-crazy Bend turned out to be a boon. “We have so many bike shops here,” said Kratsch. “Not only were they supportive, but I was able to ride around town and measure the axles of nearly every bike on the market.” He used that information to build an online tool for consumers to determine which size axle they need. The startup was also part of Bend Outdoor Worx (BOW), an accelerator for outdoor gear companies.

Kratsch quit his job in 2015 to run The Robert Axle Project full time. Bryce continues to do the company’s marketing. Devoting more time and energy to their business has definitely cut into the couple’s own long bike adventures, but Kratsch said it’s worth it.

“It’s exciting to see how far we can push this,” he said. “We’re helping others find adventure, and we’re finding our own through growing a business.”

Oregon Adaptive Sports Makes the Mountain Accessible

Oregon Adaptive Sports helps people with disabilities enjoy and safely navigate the mountain.


Learning to ski or snowboard can be exciting and intimidating for anyone, but imagine not being able to see where you’re going or hear another skier coming up behind you. Oregon Adaptive Sports (OAS) helps people with disabilities enjoy and safely navigate the mountain.

BENDmag_Winter-2016_oas_Heaven-McArthur_002
Photo by Heaven McArthur

The nonprofit started out in 1996 as the Central Oregon Adaptive Ski Program. Now, more than 400 people donate their time to the organization, which operates year-round. Throughout each winter, volunteers teach participants on Mt. Bachelor and Hoodoo. Many of the participants are only able to join OAS on the mountain once, but there are some who come back every year.

Volunteer Barb Smith said watching them progress and helping them push their limits is her favorite part. “They share part of their life with you and that’s a very special, intimate experience,” said Smith.

There are more than 200 volunteers on the winter roster for OAS, but more are always needed. Smith said new people often show up timid and unsure of how much help they’ll be. “We learn as we go. None of us is perfect, but we’re all doing our best,” she said. “The number one thing is you have to be safe and have fun.”

OAS puts their volunteers through at least eight hours of training, including a half-day of work on the mountain. Throughout the season, OAS also teaches local students from “life skills” classes and seniors from the Whispering Winds retirement home.

Volunteer Extraordinaire: Barb Smith

BENDmag_Winter-2016_oas_Heaven-McArthur
Photo by Heaven McArthur

Barb Smith began volunteering for OAS in 2009 when she moved to Bend to retire. Smith, 65, said OAS consumes her winter in the best way possible. She taught physical education for thirty-two years, so working with OAS is a natural fit. “You never stop being a teacher and never stop wanting to give, but I get so much more back—you change their lives and they change yours,” said Smith.

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